Privacy Policy – Muddy Madness

Effective Date: 27/03/2026

Introduction

Muddy Madness respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose and protect your information when you visit our website: https://muddymadness.com.au/ or engage with our pottery workshops, classes, and services.

We aim to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which govern how personal information is handled in Australia.

What Information We Collect

Personal Information

We may collect the following types of personal information:

• Name
• Email address
• Phone number
• Billing and payment details
• Booking and attendance details (including workshop bookings and course enrolments)
• Any information you provide through forms, emails, or social media

Non-Personal Information

We may also collect non-personal information such as:

• Website usage data (pages visited, time on site)
• Device and browser information
• Cookies and analytics data

How We Collect Your Information

We collect your information when you:

• Book a workshop or 6-week course
• Join a waitlist or mailing list
• Submit a contact form
• Make a payment
• Interact with us via email, social media, or our website

We only collect personal information when you voluntarily provide it.

Why We Collect Your Information

We use your information to:

• Process bookings and payments
• Manage workshop attendance
• Communicate important updates (such as schedule changes)
• Send marketing emails if you opt in
• Improve our website and customer experience

We will not use your information for unrelated purposes without your consent.

Sharing Your Information

We may share your information with trusted third parties, including:

• • Payment processors (such as Stripe or PayPal)

• Email marketing platforms
• Website hosting providers
• Booking or scheduling systems

We only share information where necessary to provide our services.

We do not sell or rent your personal information to third parties.

Cookies and Website Tracking

Our website may use cookies and similar technologies to:

• Improve user experience
• Track website performance
• Analyse visitor behaviour

Cookies generally do not identify you personally.

You can disable cookies through your browser settings.

Data Security

We take reasonable steps to protect your personal information from:

• Loss
• Misuse
• Unauthorised access or disclosure

However, no online system is completely secure.

Access and Correction

You have the right to:

• Request access to your personal information
• Request corrections if your information is inaccurate

To do so, please contact us using the details below.

Marketing Communications

If you subscribe to our emails:

• You may receive updates, offers, or workshop announcements
• You can unsubscribe at any time using the link in the email

Third-Party Links

Our website may contain links to other websites.

We are not responsible for the privacy practices of those websites.

Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions about this Privacy Policy or your data, please contact:

Muddy Madness
Email: hello@muddymadness.com.au
Website: https://muddymadness.com.au/