Terms and Conditions – Muddy Madness

Effective Date: 27/03/2026

Introduction

These Terms and Conditions govern your use of our website https://muddymadness.com.au/ and your participation in any Muddy Madness workshops, classes, courses, or services.

By booking a workshop or enrolling in a course, you agree to these Terms and Conditions.

Bookings and Payments

All bookings must be made through our website or approved booking platform.

Full payment is required at the time of booking unless otherwise stated.

Prices are listed in Australian Dollars (AUD) and may change at any time.

6-Week Course Terms

Current students in the 6-week course are given first priority to re-enrol for the following term.

If payment is not made by the specified due date, the spot will be released to the waitlist and general public.

Once released, the only way to rejoin the course is by joining the waitlist and enrolling when spots become publicly available.

No refunds are available for the 6-week course. Please ensure you can commit to the full term before purchasing.

Only one (1) makeup class is available per term and must be completed within the same term.

Makeup classes cannot be carried forward to future terms.

If the makeup class is missed, it is forfeited.

Up to two (2) makeup classes may be granted if you notify us in advance of planned leave prior to enrolling in the next term.

Late arrivals and missed sessions are considered attended and are not eligible for makeup classes, credits, or refunds.

Firing and Studio Use

A 1.5kg firing allowance is included per term (combined bisque and glaze firing).

Any excess will be charged at $1 per 100g (excluding GST).

All outstanding firing fees must be paid before any future firings can proceed.

All work is fired at the customer’s own risk. Muddy Madness is not responsible for cracking, breakage, glaze outcomes, or other firing results.

Pieces must be completely bone dry before being submitted for firing.

Payments for private firings must be made in full prior to collection.

Kiln Damage

Any damage to kiln shelves caused by improper glazing, including but not limited to drippy glazes, glaze applied to the base of pieces, or use of unsuitable clay bodies, will incur a $50 fee per damaged kiln shelf.

Once-Off Workshops

A minimum of two (2) participants is required for a workshop to proceed.

If minimum numbers are not met, you will be contacted and offered a reschedule or full refund.

A 48-hour cancellation policy applies to all once-off workshops:
Cancellations made more than 48 hours prior may be eligible for rescheduling or credit
Cancellations within 48 hours are non-refundable

Bookings are non-transferable and cannot be transferred to another person under any circumstances.

General Cancellations and Rescheduling

If Muddy Madness cancels a class or workshop, you will be offered a full refund, credit, or rescheduled session.

Workshop Participation

Participants must follow all safety instructions during classes.

We reserve the right to refuse participation or remove anyone behaving in an unsafe or disruptive manner.

Participation in pottery activities involves inherent risks, and by attending, you accept these risks.

Finished Pieces

Finished pieces may take up to 4 weeks before collection is available due to drying and firing processes.

You will be notified when items are ready for collection.

Items not collected within [30–60 days] may be disposed of.

Liability

To the extent permitted by law, Muddy Madness is not liable for:
Personal injury
Loss or damage to personal belongings
Breakage or defects in ceramic works

Gift Cards and Credits

Gift cards and credits are non-refundable, not redeemable for cash, and valid for the legally required period under Australian law.

Intellectual Property

All website content, branding, and materials are the property of Muddy Madness and may not be used without permission.

Privacy

Your use of this website is also governed by our Privacy Policy.

Changes to Terms

We may update these Terms and Conditions at any time. Updates will be posted on this page.

Governing Law

These Terms are governed by the laws of New South Wales, Australia.

Contact

Muddy Madness
Email: hello@muddymadness.com.au
Website: https://muddymadness.com.au/